Thursday, February 28, 2008

Three Cheers For Carlos!

Hi All -

Sorry I've been out of touch, but we've been without DSL!!!
(It made me crazy to be without the option of accessing the internet!)
We just spent over an hour on the phone with a brilliant tech support person down in Mexico. Carlos fixed everything!
Unfortunately, Carlos was the fourth tech support person we spoke with, but at the moment I so don't care! He worked magic!
After thanking him profusely, I asked to speak with his supervisor. I sang his praises and the supervisor said Carlos is one of their best people. You bet he is!

So, I'll be back tomorrow (actually, later today) to tell you of our other adventures. (I will let you know it involves chicken wings and snow.) Right now I need sleep more than internet access. But it's just so darn nice to have it back again!

Thanks for stopping by!
- Lee

Hip hip hooray!
Hip hip hooray!
Hip hip hooray!
Yay Carlos!


purpleronnie said...

Geez now I even love Carlos!!
I think it's brilliant that you asked to speak to a supervisor. We are all so quick to complain of bad service but when it is good we say nothing. I bet you made the supervisor's day who I am sure only hears complaints all day! So cheers for you!!!

dancingmorganmouse said...

Oh the joy of an actual helpful tech support person. Yay for Carlos.

Pink Granite said...

Hi Ronnie & DMM -
Yay for Carlos indeed!!!
He was so very clear, patient and knowledgeable. He was honest in telling me when he was concerned, while remaining confident and optimistic throughout.

I truthfully told the supervisor that even if Carlos hadn't been able to fix the problem, we still would have been impressed and grateful.

Oh how I wish we had Carlos on speed-dial!
- Lee